Return Policy

At Salony, we strive to ensure a smooth and transparent experience for both buyers and sellers. Please review the following guidelines regarding returns.

1. Return Eligibility

• All returns must be confirmed and approved by the seller before they are processed.
• Requests for returns must be submitted within two (2) days of receiving the item.
• Items must be returned in their original packaging and condition.

2. Requesting a Return

• To initiate a return, contact our support team at  apperscloudservices@gmail.com

• Our support team will connect you with the seller for confirmation.

• The seller may request additional details or photos to validate the return request.

3. Seller Confirmation

• The seller must approve all returns based on the item’s condition and eligibility criteria.

• Once the seller confirms the return, the buyer will receive return instructions and shipping details.

4. Return Shipping

• Buyers are responsible for return shipping costs, unless the seller agrees to cover them in cases such as defective or incorrect items.

5. Refund Processing

Refunds are processed in the following steps:

• The seller receives the returned item.

• The item is inspected to confirm it meets return eligibility.

• Once approved, the refund is initiated by the seller.

• The approved amount is credited to the buyer’s original payment method within five (5) business days of approval.

6. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

• Perishable goods

• Personalized or custom-made items

• Hygiene-related or used products

7. Support

For further assistance or clarification, please contact our support team at  apperscloudservices@gmail.com